![]() With software, you can give your owners access to dedicated tools for them to stay in the know - with as much transparency as you want to give them. Offering a smart maintenance web-based solution to your owners, resident, and vendors is the answer to concise communication and superb transparency they deserve. And residents and vendors want an easy way to schedule a maintenance request. Your owners expect nothing less than knowing how you are handling their assets. Plus, the importance of a streamlined process in any part of property management is critical. This would be avoided with a smart maintenance system in place. Your owner is not happy and they are questioning your abilities. In fact, you discover weeks later the toilet bowl is cracked, and you should have replaced it. You take a mental note to call the plumber, but you forget. Residents call you, the property manager, to fix their leaking toilet. Imagine a property maintenance issue without communication between key players in the process. Rent collection is overlooked, owners have no idea what’s going on, and things fall apart. Without it, progress sits at a standstill, and nothing happens. In any business, communication is one of the most critical tools in a process. So, what kind of value can you provide them so they’ll choose property management instead of selling? Give them a reason to stay. Giddy even, with the assurance you’ll make them more money than they could themselves. The ultimate question with a cliche answer: what do property owners want from your property management company? They want to be happy. But how will they know that you’re trustworthy? Why shouldn’t they sell like the market is trending? You’re one of over 300,000 property management companies registered in the United States - and they came to YOU! How would you respond? You would assure them that their properties would be tended to and managed carefully. Success! It’s 2022, a seller’s market, and a property owner wants your property management skills to handle their investment properties. ![]() Imagine a property owner consulted your property management company to manage their rental units. Without owners, you may not have the ability to pay your employees or worse, have a business at all. Just like any relationship, developing trust takes time. They want your undivided attention to handling their assets, regardless of how many other customers you may have. Owners want to know they are being taken care of and trust that you know what you’re doing. ![]() Hanging onto your customers is no easy feat. Is owner retention important to you? We hope you’re saying yes! Let’s look at why it’s essential to retain your customers and how you can make sure they stick around during a seller’s market. How to Retain Owners in a Seller’s Market
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